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        1. Customer Support Analytics

          Detailed metrics and reporting that provide actionable data to continually improve customer support performance.

          Your customer support team is in many ways the foundation for maintaining a satisfied customer base. Customer support analytics ensure that your team is always operating at maximum capacity with the ability to constantly monitor and analyze performance, and course correct when you find kinks in the process.



          Collect Customer Support Feedback

          Analyze Performance

          Keep your finger on the pulse of how your customer support team is performing by tracking metrics such as tickets closed, average time to resolve issues, live chats closed, and more.


          Maintain Insight

          Configure your Agile CRM dashboard to display important metrics around customer support. Get a quick update each time you log in with at-a glance- metrics in an easy-to-digest format.


          Zopim


          BoldChat

          Form Strategy

          Use customer support analytics to identify bottlenecks in your process, with a big picture view into how your team is performing. Devise strategy for improving response times with reporting that provides actionable data.

          Start with FREE account today!

          FREE for 10 Users. No credit card required.

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